Safety

You're in safe hands at Sandcastle Waterpark with our unrivalled reputation for guest safety. Indeed we are a centre of excellence for lifeguard training!

Always keep an eye on your children, they are still your responsibility. Lifeguards cannot watch every single person in the pool constantly, other areas e.g. play structures such as the Caribbean Storm, may be unattended

Please take a look at the Waterpark Safety map

Please take a look at our Safety Guidelines for Guests with Disabilities

Important factors to consider when visiting Sandcastle Waterpark for the first time:

Read all signs especially those at the beginning of the waterslides as most waterslides for Health & Safety reasons are not suitable for guests with physical disabilities, impairments and those who are pregnant
Identify deep and shallow water areas
Walk with care using handrails where provided
Be aware diving is not permitted in any pool
Be aware of the lifeguard's locations and to follow the lifeguard's instructions, it is for your own safety

Minimum Age of Waterpark Users

N.B. The Management are happy to discuss individual family safety requirements and under certain circumstances can use their discretion in applying the rules set out below:

All children under the age of 8 (eight) should be supervised in the water by a responsible person 16 years of age or over
This person may be responsible for up to 2 (two) persons under the age of 8 (eight)
Children under 4 (four) should be supervised in the water on a one:one basis regardless of whether they can swim or not
Children who are 8 (eight) or over and are weak / non-swimmers should be supervised in the water by a responsible person of 16 years or over
All children under 10 should be accompanied in the pool hall by a responsible person 16 years of age or over

Babies & Small Children

Babies should only be taken into the water for short spells due to loss of body heat. We advise that very young babies are not taken into the water
Ensure that babies and young children who have not been toilet trained wear swim nappies (available from our Swim Shack if required)
Babies and young children suffering from diarrhoea should be kept out of the water.
To avoid a choking risk, please discourage children from biting the pool floats e.g. frogs, surfboards
Children who are weak / non-swimmers must wear double chambered armbands. These can be purchased from the Swim Shack.

Safety / Depth Signs

Please ensure that you read all safety signs, these are located in the changing rooms, on the ramp to the pool hall, on the sides of the pool and at the top and bottom of all waterslides

Sauna

Please read the safety sign at the entrance before entering.
N.B. Only adults are permitted to use the sauna

Swimwear

Normal swimwear attire should be worn, unless authorised by the pool supervisor

N.B. Please ensure your swimwear is durable for use on the slides as we cannot accept responsibility for damage to costumes e.g. Lycra not recommended.

Alcohol / Drugs

Persons under the influence of alcohol or drugs are not welcome at this waterpark

Water Disinfection

Our pools are disinfected by a Bromide Hypochlorite System
To help keep our pool water to a high standard please ensure you have a pre-swim shower before pool use

Food Policy

Only food and beverages for babies are allowed into the complex. Any baby food in glass / crockery containers should be left with the Security Department, this can be transferred into a plastic container when the baby is ready to eat. Plastic containers are available at the catering outlets

Smoking

Smoking is not permitted in any area of the Sandcastle Waterpark

Family Fun

Thunderfalls Waterslides

Please read the safety signs at the top and the bottom of these slides (not suitable for under 3's)
Children who are weak / non-swimmers are only permitted on this slide if wearing armbands and accompanied by a responsible person (normally 16 years and over)

Caribbean Storm

Please read the safety signs at the entrances to the play structure
The coconut tips approximately every 10-15 minutes. Very young children and children who are not confident in the water should be moved to the side whilst the water is tipping. N.B. The water tips with relative force

Treetops Water Chutes

Please read the safety sign at the bottom of these slides (not suitable for under 2's)
This is a gentle, family slide.

Ushi-Gushi River Creek

This is a crazy action river experience
Please remind yourselves on the rules for minimum age of pool users before entering
Please keep off the rocks, climbing is not permitted

HMS Thundersplash

Please read the safety sign on the column next to the Galleon
The Galleon is suitable for children over 3 and under 10

Typhoon Lagoon

The waves are switched on every hour and half hour
When you hear the safety message, non-swimmers, weak swimmers and young children should be moved to the shallower water

White Knuckle Waterslides

The Duelling Dragons

Please read the safety sign at the top and the bottom of these chutes
Weak / non-swimmers cannot ride this slide

The Hyperzone

The Master Blaster and Sidewinder Waterslides

Restrictions are as follows:

These are very intense participatory water powered thrill rides
Do not ride if you have certain physical disabilities, impairments or if you are pregnant
If you are unsure of any of the following restrictions or wish to discuss individual riding requirements, please ask to speak to one of our members of staff who will be happy to oblige you

The Master Blaster

Riders must be at least 1.15 metre tall to ride
Riders must be aged 8 years and over to ride
Single Tube riders only
Maximum weight restriction is 18 stone

The Sidewinder

Riders must be 1.1 metres tall to ride
Riders must be aged 6 years and over
Single tube maximum weight restriction is 18 stone
Double tube maximum weight restriction is 32 stone
Young children aged 6-8 years should be accompanied by an adult or an older child on the first ride
If you are unsure of the above restrictions or wish to discuss individual riding safety requirements, please ask to speak to one of our members of staff who will be happy to oblige you

Have Fun But Be Safe!

Downloadable Documents

Risk Assessment Guidance

School Swimming Policy

Audio versions of documents

Access for All Statement

FAQs for Guests with Disabilities

Safety Guidelines for Guests with Disabilities

Safety LeafletSafety Leaflet

Terms and Conditions