Accessible Facilities

FOR GUESTS WITH AUTISM AND SPECIAL EDUCATIONAL / ADDITIONAL NEEDS

SEN Child Swimming
  • Downloadable Sandcastle Story – Familiarise yourself with our Waterpark ahead of your visit
  • Watch our Sandcastle Waterpark familiarisation video – available on our website
  • Pre visit “familiarisation” opportunity – have a look inside the Waterpark before booking
  • Admission queue assistance (Please speak to a team member on arrival)
  • Quiet hour – the first hour of every day is quiet hour – no music or announcements in the Waterpark
  • Ride tube/mat queue assistance – Please visit the Waterpark office/First Aid Room for assistance once inside the Waterpark
  • Ear defenders –  guests are welcome to wear ear defenders in our Waterpark and on some slides (excludes Montazooma and Duelling Dragons)
  • Ear defenders available to purchase from our retail shop (stocks subject to availability)
  • Quiet/Sensory Room – situated inside the Waterpark, this is a quieter space available for you to use when you visit

FOR GUESTS WITH HEARING IMPAIRMENT

mum fastening life jacket for child
  • Subtitled videos on our website to assist with planning and also on the screens throughout Reception and Inside the Waterpark
  • Relay/Text Relay Assistance available from our admin team – call 01253 340700 for assistance
  • Flashing Fire Alarms
  • Hearing loops at Reception and in our Cafes and Shops

FOR GUESTS WITH MOBILITY IMPAIRMENT

girl in wheelchair having splashing fun
  • Level Access from Reception to poolside Changing Rooms or Lift access to the Changing Village
  • Sloped access and wide walkways to pools
  • Automatic or Accessible doors throughout the building
  • Changing Place poolside wetroom with H track hoist system, full size changing bed, shower, bathroom and adjustable sink
  • Three additional poolside wetrooms with showers, bathrooms and poolside lockers
  • Water Accessible wheelchairs
  • Team member assistance available on arrival
  • NEW – Sandstormer – Our Beach wheelchairs available to hire (subject to availability and by prior arrangement – see the dedicated page on this website for full details)

FOR GUESTS WITH VISUAL IMPAIRMENT

visually impaired girl enjoying the pool
  • Audio versions of our Accessible guides and Park Information
  • Large Print menus available to download from our website
  • Visual contrast tools available on our website
  • 3-d printed Information boards available in our Reception area
  • Assistance animal sitting service available (advance notice of visit preferred

CONTACT US

Accessibility Hotline
Call our Accessibility Hotline and speak to a member of our team
01253 340721

RELAY UK
01253 340700

Email
admin@sandcastle-waterpark.co.uk

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