Accessible Facilities

FOR GUESTS WITH AUTISM AND SPECIAL EDUCATIONAL / ADDITIONAL NEEDS

• Downloadable Sandcastle Story – Familiarise yourself with our Waterpark ahead of your visit
• Watch our Sandcastle Waterpark familiarisation video – available on our website
• Pre visit “familiarisation” opportunity – have a look inside the Waterpark before booking
• Admission queue assistance (Please speak to a team member on arrival)
• Quiet hour – the first hour of every day is quiet hour – no music or announcements in the Waterpark
• Ride tube/mat queue assistance – Please visit the Waterpark office/First Aid Room for assistance once inside the Waterpark
• Ear defenders –  guests are welcome to wear ear defenders in our Waterpark and on some slides (excludes Montazooma and Duelling Dragons0
• Ear defenders available to purchase from our retail shop (stocks subject to availability)
• Quiet/Sensory Room – situated inside the Waterpark, this is a quieter space available for you to use when you visit

FOR GUESTS WITH HEARING IMPAIRMENT

• Subtitled videos on our website to assist with planning and also on the screens throughout Reception and Inside the Waterpark
• Relay/Text Relay Assistance available from our admin team – call 01253 340700 for assistance
• Flashing Fire Alarms
• Hearing loops at Reception and in our Cafes and Shops

FOR GUESTS WITH MOBILITY IMPAIRMENT

• Level Access from Reception to poolside Changing Rooms or Lift access to the Changing Village
• Sloped access and wide walkways to pools
• Automatic or Accessible doors throughout the building
• Changing Place poolside wetroom with H track hoist system, full size changing bed, shower, bathroom and adjustable sink
• Three additional poolside wetrooms with showers, bathrooms and poolside lockers
• Water Accessible wheelchairs
• Team member assistance available on arrival
• NEW – Sandstormer – Our Beach wheelchairs available to hire (subject to availability and by prior arrangement – see the dedicated page on this website for full details)

FOR GUESTS WITH VISUAL IMPAIRMENT

• Audio versions of our Accessible guides and Park Information
• Large Print menus available to download from our website
• Visual contrast tools available on our website
• 3-d printed Information boards available in our Reception area
• Assistance animal sitting service available (advance notice of visit preferred