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Guests with Autism, SEN & Additional Needs

Visiting Sandcastle Waterpark

  • Download the Sandcastle Story to familiarise yourself with Sandcastle Waterpark visit
  • Watch our Sandcastle Waterpark familiarisation video – available on our website
  • We offer pre visit familiarisation “first time, first look” opportunities before you book
  • Admission queue assistance (Please speak to a team member on arrival and prior to queueing)
  • Quiet hour, the first hour of each operational day (no music, no announcements and this is also the quietest part of the day in terms of the number of people in the Waterpark)
  • Ride tube/mat queue assistance – We can assist with this, please see our Waterpark Supervisory Team once you are inside the Waterpark
  • Ear Defenders – guests are welcome to wear ear defenders in our Waterpark and on some waterslides (excludes Montazooma and Duelling Dragons). Ear defenders can be purchased from Treetops Trading Post (our shop adjacent to Reception). Please note that stocks are subject to availability.
  • Quiet/Sensory Room – situated inside the Waterpark, this is a quieter space available for you to use when you visit

View our Sandcastle Waterpark Guide

Watch our online Accessibility video

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