Access for All

Call our Access Hotline for information: 01253 340721

At Sandcastle Waterpark we are proud to be accessible for all our guests. Our award-winning range of inclusive information, facilities and guest services have been carefully designed to give you the best possible experience with us.

accessible awards visit england & lancahsire tourism

Plan your visit

Every day we learn from our guests and strive to make our waterpark the best it can be. Whether you want to prepare for your visit with the help of our extensive Accessibility Guide or Sensory Story or take time out in our Autism-Friendly Quiet Room and find out about our friendly Access Ambassadors or Essential Companion scheme, you will find all the information you need here.

Guests with Mobility Impairment

Level access throughout the park
Our waterpark offers barrier-free, step-free access throughout the reception, changing rooms
 pool side area, catering and retail outlets and very easy access into the pools.
changing places logo
Changing Places ‘Wet Room’ Facility
This award-winning facility provides a large space with a height-adjustable changing 
bench and ceiling-track hoist to enable you to change in comfort as well as to access our 
water wheelchairs, with ease.

Our changing-places facility is also available for non-guests visiting Blackpool who need
 to use it. Click here to view our Changing Place Wet Room video or click here to scroll to this section of our website page.

Water accessible wheelchairs available free of charge
For some people who cannot weight-­bear our hoist and water-­accessible wheelchairs provide an ideal way to enter the pool with ease.
Accessible toilets throughout the Waterpark and in the entrance area.
using accessible equipment in our wet room

Guests with Vision Impairment

Large-­print menus and leaflets
These are available at reception and at all of our catering outlets. Please just ask a member 
of our team.
screen adjustment icons
Adjustable text and contrast on our website
Use the symbols on the right of the page (also shown above) to increase the contrast, change to greyscale or adjust the font size.

Good visual contrast throughout the park
Any potential obstacles and key features throughout the Waterpark have good visual
 contrast to aid identification, together with good lighting and tactile features, where
 appropriate.

On-line audio version of our Access Statement.
Click here for an audio version of our Access Statement.
Audio commentary of key videos
Where applicable, there is an audio commentary that plays in real-time alongside our Accessibility video throughout the Waterpark.
Signage in Braille

This tactile writing system is available on toilet signs throughout the Waterpark.

picture of a guide dog on grass

Guests with Hearing Impairment

Subtitles on video screens

There are subtitles on our key information and safety videos throughout the Waterpark
 and on-line.
next generation text service-icon
Staff trained in Next Generation Text or Text Relay
Some of our guests with hearing or speech impairment may prefer to contact us using Next Generation Text or Text Relay (a service provided by BT free of charge). Our team are trained 
in the use of these services and will be happy to take your call.

Flashing fire alarms

Our fire alarm system has flashing lights to alert guests who are hearing impaired.
hearing loop icon
Hearing loops at reception, all cafes and retail outlets
Our hearing loops are utilised and tested weekly. Please set your hearing aid to the ‘T-coil’
 setting to access the loop.
reception showing hearing loop

Guests with Autism

The Sandcastle Waterpark Story
This sensory story helps to prepare our guests with autism for the sights, sounds, tastes, 
textures and smells that they may experience during their visit. Please click here to download and read The Sandcastle Waterpark Story

Familiarisation visits

It can help to have a short, ‘familiarisation’ trip to us in advance of your planned visit date to help get used to the journey and the environment. Simply call our Access Hotline on 01253 340721 to arrange a date and time to suit you. You can also click here to email us.

Quiet starts and ear defenders
The first hour of operation each day is our Quiet Hour when there are minimal tannoy 
 announcements and no background music. In addition, water-safe ear-defenders can be
 worn in our Waterpark, these can be used on all rides except Montazooma and Duelling Dragons.
Queue ‘fast-track’ Policy
Admissions
Queueing can be a difficult experience for some of our guests with autism so, where
 possible, we will endeavour to ‘fast-track’ you through the arrival queue.
Accessing ride tubes and mats
Guests who find queuing difficult can bypass the bottom queue on Aztec Falls, Master Blaster, Montazooma and Sidewinder waterslides. Just speak to a member of our Waterpark supervisory team, based in the First Aid room, for assistance.
autism ribbon icon
Autism-Friendly Quiet Room
Our Quiet Room has been specially designed as a quiet retreat from the bustling Waterpark environment. Just speak to a member of our Waterpark supervisory team, based in the First Aid
 room, when you wish to use it.

Accessible Facilities

Our Access Guide
This on-line guide provides details of our information, facilities and services for guests with 
access needs. Click here to download our Access Guide You can also click here to email us.
Water Ambassadors to support you during your visit

Water Ambassadors have additional skills, including training for guests with disabilities. If you would like advice on what support we can offer during your visit please contact our Access Hotline 01253 340721 or speak to a member of our team on arrival.
All our team are accessibility awareness trained

All our team have an understanding of your needs and the best ways to support you having been 
trained in accessibility / disability and autism awareness.

‘Relaxed’ accessibility evenings throughout the year
Our hugely popular Accessibility Evenings are held regularly throughout the year and are attended
 by guests with access needs from throughout the U.K. These evenings offer the opportunity to have fun,
 socialise, feel safe and supported in a relaxed environment. Book early to avoid disappointment by 
telephoning us on 01253 340700.

Drop-off area outside Sandcastle Waterpark
There is a ‘drop-off’ area outside the Waterpark. If you would like any assistance from this point please call our Access Hotline on 01253 340721. You can also contact us using the Assist-Mi App before you visit.
Access Card concessions
Guests who have an Access Card which indicates that they need an essential companion will receive a complimentary ticket for their essential companion. For further information on the Access Card Scheme please click here.
Flotation Aids
A selection of vests, woggles and other flotation aids are available to support you during your 
visit. We also have ‘water wheelchairs’ to enable guests to easily access the water at our sloped pool access points. Please speak to a member of our Waterpark team, located in the First Aid room, for assistance.
Care for your assistance dog
We are happy to look after your assistance dog for you while you enjoy our Waterpark. Please call 
our Access Hotline on 01253 340721 or speak to a member of our team on arrival.
Special diets catered for

Guests with special dietary requirements e.g. coeliac, gluten intolerances, nut allergies or other special dietary requirement can be accommodated however, if your dietary requirements 
mean that you need to bring your own food into the Waterpark please call our Access Hotline on
 01253 340721 to discuss.
Table Reservation

We have reserved tables for guests with access needs, available on request.
Table Service

Although the catering outlets within our Waterpark are self-service we are happy to provide table service for guests with
 access needs, available on request.

Queueing Policy


Admissions

Queueing can be a difficult experience for some of our disabled guests e.g., guests with Autism. Where possible, we will endeavour to ‘fast-track’ you through the queue on arrival.
Accessing ride tubes and mats

Disabled guests who find waiting difficult can bypass the bottom queue on the Aztec Falls, Master Blaster, Montazooma and Sidewinder waterslides. Just speak to a member of our Waterpark 
supervisory team, based in the First Aid room, for assistance.
lifeguard helping pool access

Information

This section of our accessibility page contains general information including forthcoming events.

Accessibility Evenings

We appreciate that visiting a Waterpark maybe a daunting prospect for some guests with disabilities and their families. With this in mind our Accessibility Evenings are held under special conditions to ensure a comfortable and enjoyable visit for guests with disabilities and additional needs, and their immediate family.

We hold these evenings under the following conditions:

  • No music played
  • Only essential announcements
  • Guest numbers are capped to ensure minimal queuing on the slides
  • Our team of Water Ambassadors are on hand to assist guests and their families wherever possible
  • A selection of floatation devices are available to use on a first come first served basis
  • Our new for 2017 quiet/sensory room is now open and available for use

 

2017/18 Accessibility Evening dates:

Saturday 7th October 6.30pm – 8.30pm – LAST FEW PLACES REMAINING
Saturday 11th November 5.30pm – 7.30pm – Booking opens 9th October
Saturday 9th December 5.30pm – 7.30pm – Booking opens 13th November
Saturday 13th January 5.30pm – 7.30pm – Booking opens 11th December
Saturday 10th February 6pm – 8pm – Booking opens 15th January
Saturday 10th March – 5.30pm – 7.30pm – Booking opens 12th January

Prices
Disabled Guest – £3.50 per person
Disabled Guest Carer – £3.50 per person
Immediate Family/Siblings – £4.50 per person

Bookings – Call 01253 343602. Full payment required at the time of booking. Advance booking essential.

accessible evening showing father with son in pool

Changing Places Wet Room

Sandcastle Waterpark has a Changing Places Wet Room which is available for anyone to use – whether you are visiting our Waterpark, or just passing by. It is very well equipped with the following facilities:

  • H track hoist system
  • Adjustable hydraulic sink
  • Dual access toilet with pull down handles
  • Hydraulic adjustable adult sized changing bed
  • Shower
  • Pull cord alarms
  • Dry area for changing with discretion screens
  • Hairdryer
  • Telephone with direct contact to our Waterpark Supervisory team should assistance be required
  • Poolside lockers directly in front of the Wet room for convenience
  • Fun, themed décor
  • Pool accessible wheelchairs available from here.
  • Room dimensions: W:3m L: 6.3m Door width: 1.2m
accessible wet room facility

News & events

Sandcastle Waterpark opens new Quiet/Sensory Room

As part of our ongoing program of Accessible facility development, we are delighted to announce that our new for 2017 Sensory and quiet room has just opened.

The room features an integrated bubble wall, adjustable mood lighting, seating area, air conditioning and relax and chill area with large, colourful bean bags. This room has been designed as a calming and relaxed space for guests with additional needs, and is somewhere for them to go and take a little time out.

Managing Director John Child explains “We are proud to be the first Waterpark in the UK to open a Quiet/Sensory room for our guests”. Many of our guests that experience sensory disturbance now have a quiet, calming and tranquil room available to use which we hope will contribute to an enjoyable and memorable visit.

Our Quiet/Sensory room is located within the Waterpark and is available all day, every day for use. Guests wishing to use the room simply need to speak to any member of our waterpark team to gain entry.

Silent starts at Sandcastle Waterpark

The first operational hour of each day at Sandcastle Waterpark is our “Silent Start Hour”. During the first hour there will be no music played and only essential announcements will be made. We recognise that for a growing number of our guests with additional needs, this should help create a more calming start to their visit.

the sandcastle sensory room

Feedback

Got your own feedback? We'd love to hear from you. Please click here to contact us.

Access Card Holders

Sandcastle Waterpark offers one free essential companion admission for Access Card holders when purchasing one standard admission ticket for a disabled guest. To take advantage of this offer, please show your Access Card at reception on arrival. Please note that this offer is not available for bookings made online. One free essential companion ticket is for standard admission and does not include Hyperzone or Sea Breeze Spa wristbands, these may be purchased on arrival at the gate price. Not valid in conjunction with any other offer or promotion.

For further Information about Access Card, please click here to visit their website.

access card scan

Downloads, resource & links

After you have typed in some text, hit ENTER to start searching...