Guest Information

SANDCASTLE WATERPARK GUEST UPDATE – Tuesday 5th May 2020.

In light of the ongoing COVID-19 situation, Sandcastle Waterpark has the following updates for Guests:

Sandcastle Waterpark offices are currently closed, for assistance, questions or queries, please email: marketing@sandcastle-waterpark.co.uk

A member of our team will be in touch as soon as is possible – Thank you.

ONLINE BOOKINGS:

If you have made a booking for Sandcastle Waterpark you can move this to any date in the future when we are able to reopen – your booking is safe with us. For all other enquiries/questions regarding your booking, please email: marketing@sandcastle-waterpark.co.uk

BIRTHDAY PARTIES

If you have booked a birthday party and are looking to reschedule this for a later date or if you have any other questions or enquiries about your party, please email: marketing@sandcastle-waterpark.co.uk

VIP TIKI CABANA

If you have booked a day in our VIP Cabana and are wanting to reschedule this, please email: marketing@sandcastle-waterpark.co.uk

GROUP BOOKINGS

For all Group booking enquiries and questions, please email: sales@sandcastle-waterpark.co.uk

ANNUAL PASS HOLDERS

It is our Intention to extend the expiry date on all Annual Passes for the period that you are unable to use them. Naturally at the time of posting we are not sure how long this will be but, as soon as we are able to reopen we will be contacting all Annual Pass holders with details of the extension time on their passes.

PLANET RADIO and WIRE/WISH/TOWER/WAVE FM VOUCHERS plus SANDCASTLE WATERPARK COMPLIMENTARY TICKETS AND HOTELIER COMPLIMENTARY TICKETS

Guests that have the above vouchers that are unredeemed and have an expiry date up to May 24th 2020 – we have extended the expiry date to July 31st at the moment (pending us reopening before that date). Any further extensions will be advised on here, in due course.

SANDCASTLE WATERPARK – GUEST SERVICE

During these challenging times, Sandcastle Waterpark is committed to looking after our Guests and their bookings. Our team are working hard to deal with all your emails as quickly as possible. Please allow us a little time to respond and resolve your enquiry – and rest assured we are working as quickly as we can to get through them all.

Please continue to follow all Government and NHS guidelines to contain and prevent the spread of COVID-19 – we all want it contained and eliminated as soon as is possible. Stay safe and well and we hope to see you very soon.

Thank you,

The Sandcastle Waterpark Team

ALL WATERPARK and BOOKING ENQUIRIES – marketing@sandcastle-waterpark.co.uk

Covid-19 information for guests

The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare. As with many businesses, we are actively monitoring the situation with regards the outbreak of Covid-19 coronavirus and are in regular contact with NHS Foundation Trust. The advice from the health authorities has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply.

If you are planning on visiting the Sandcastle Waterpark from an area that has been directly affected by the coronavirus AND if you are showing symptoms similar to those associated with the virus (for example: fever, cough, breathlessness), we please politely ask that do not visit the Sandcastle Waterpark and instead contact immediately your local health authority or doctor for further advice and instruction. Please then contact the Sandcastle Waterpark, or your travel agent, regarding your booking.

For further information, please refer and adhere to the advice given by your local health authority https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#number-of-cases.

During your visit, we wish to reassure you that the Sandcastle Waterpark is taking all possible steps to minimise the risk of contagion, including the implementation of enhanced cleaning regimes throughout the Sandcastle Waterpark. Rest assured, we will continue to act quickly should we be required to do so and will take all necessary precautions to protect the welfare of our guests and staff.

We ask all our guests to observe high standards of personal hygiene whilst visiting the Sandcastle Waterpark. There are simple things you can do to help prevent the spread of the virus, including:

  • Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Putting used tissues in the bin immediately
  • Washing your hands with soap and hot water regularly, and using hand sanitiser gel
  • Trying to avoid close contact with people who are unwell
  • Avoiding touching your eyes, nose or mouth if your hands are not clean.

Throughout the Sandcastle Waterpark, we have placed additional hand sanitisers in convenient locations for guests, and we politely ask that you use them regularly.

If you do feel unwell during your visit, please contact a member of staff immediately – maintaining a safe distance of two metres where possible.

Thank you for your co-operation and understanding.