We are good to go!

We have been awarded the Visit England “We’re good to go” Industry Standard. This confirms that Sandcastle Waterpark meets the Government and Public Health Guidance on any COVID-19 measures which might still be in place to ensure a safe visit for out Guests.

Our commitment to your safety

In order to ensure that we reopen safely and ensure our employees, Guests and other visitors are kept as safe as is reasonably practicable, we have introduced additional measures for the safety and well-being of everyone.

Updated July 19th 2021

Face coverings  Guests are recommended to wear a face covering before entering our building and in all public areas. N.b, this excludes the Waterpark, whilst changing and when eating and drinking in any Catering outlets.

Do not book or visit if you have Covid-19 symptoms

If you, or any member of your party are displaying any of the following symptoms, please do not book to visit Sandcastle Waterpark:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of smell or taste
  • N.B. For the Delta variant, symptoms are similar to the original Corona virus and variants including a persistent cough, headache, fever and sore throat.

If you, or any member of your party are displaying any of the above symptoms, please call NHS 111 and follow their advice.

Our commitment to your safety

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Please respect other guests’ space.

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Enhanced cleaning regimes are in place around the Waterpark, slides and attractions.

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Hand sanitiser is available throughout our building for your use.

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Contactless payment systems are in operation including Splash Cash.

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All of our team members have received training in Covid-19 measures.

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Bookings must be made online in advance.

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Increased air ventilation within our Waterpark.

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Perspex screens are in place at reception desks and catering outlets.

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The Sandcastle Waterpark Team is committed to Guest Service Excellence and inclusion for all.

New Changing Village

Our previous 3 changing rooms were combined to create our new Changing Village. These changes allow for greater space throughout our changing areas where we have also added additional cubicles and new showers to ensure guests can maintain space between other guests with confidence.

Risk assessments

You can view our new risk assessments for colleagues and our Guests below: