Skip to content

Fri 19th July - Open (10am - 4pm)

Accessibility at Sandcastle Waterpark

Hotline: 01253 340721   RELAY UK: 01253 340700   admin@sandcastle-waterpark.co.uk

We hope this section of our website helps guests with disabilities and additional needs to plan their visits to Sandcastle Waterpark. These pages contain details of our Accessible Facilities, a range of guides to help plan your visit including audio guides, large print documents and planning tools to help guests familiarise themselves with our attraction ahead of your visit.

For many disabled visitors and their families, friends and carers, we appreciate that planning ahead is an important and integral part of organising a visit. We have compiled a range of planning guides to help you consider a visit to Sandcastle Waterpark. To do this our website contains a range of Information, videos with audio and subtitles and a number of downloadable resources to assist you when planning a day out.

Our Changing Place bathroom and Quiet/Sensory Room are also available to non Waterpark guests should you need use of these facilities when visiting Blackpool. All you need to do is head to Reception and speak to a member of our team who will be happy to assist you. Alternatively, call our Accessibility hotline and speak to a member of our team.

Guests with autism and special educational / additional needs

  • Downloadable Sandcastle Story – Familiarise yourself with our Waterpark ahead of your visit
  • Watch our Sandcastle Waterpark familiarisation video – available on our website
  • Pre visit “familiarisation” opportunity – have a look inside the Waterpark before booking
  • Admission queue assistance (Please speak to a team member on arrival)
  • Quiet hour – the first hour of every day is quiet hour – no music or announcements in the Waterpark
  • Ride tube/mat queue assistance – Please visit the Waterpark office / First Aid Room for assistance once inside the Waterpark
  • Ear defenders – guests are welcome to wear ear defenders in our Waterpark and on some slides (excludes Montazooma and Duelling Dragons)
  • Ear defenders available to purchase from our retail shop (stocks subject to availability)
  • Quiet/Sensory Room – situated inside the Waterpark, this is a quieter space available for you to use when you visit

Guests with hearing impairment

  • Subtitled videos on our website to assist with planning and also on the screens throughout Reception and Inside the Waterpark
  • Relay/Text Relay Assistance available from our admin team – call 01253 340700 for assistance
  • Flashing Fire Alarms
  • Hearing loops at Reception and in our Cafes and Shops

Guests with mobility impairment

  • Level Access from Reception to poolside Changing Rooms or Lift access to the Changing Village
  • Sloped access and wide walkways to pools
  • Automatic or Accessible doors throughout the building
  • Changing Place poolside wetroom with H track hoist system, full size changing bed, shower, bathroom and adjustable sink
  • Three additional poolside wetrooms with showers, bathrooms and poolside lockers
  • Water Accessible wheelchairs
  • Team member assistance available on arrival
  • NEW – Sandstormer – Our Beach wheelchairs available to hire (subject to availability and by prior arrangement – see the dedicated page on this website for full details)

Guests with mobility impairment

  • Audio versions of our Accessible guides and Park Information
  • Large Print menus available to download from our website
  • Visual contrast tools available on our website
  • 3-d printed Information boards available in our Reception area
  • Assistance animal sitting service available (advance notice of visit preferred

Free carer ticket for essential companions (+1 symbol on your access card)

Sandcastle Waterpark offers one free essential companion admission for Access Card holders (who require an essential companion to visit and where the Access Card indicates +1) when purchasing one standard admission ticket for a disabled guest.

Purchasing your tickets online

If you have an Access Card you should purchase the tickets you require through our website (excluding the carer ticket covered by the Access Card). When you have completed and paid for your booking you will receive an email confirmation from us. This confirmation, along with a photo/screenshot of your access card should then be sent to: admin@sandcastle-waterpark.co.uk whereupon our admin team will apply the complimentary carer ticket to your booking. Please title your email to us: Access Card Holder.

Terms and conditions

Free carers ticket does not include the Sea Breeze Spa, VIP Tiki Cabana or any other product. It is only redeemable against an Admission Ticket.

Your Access Card should indicate +1 in order to claim your free essential companion ticket (if your card doesn’t have the +1 symbol ticked, we will not be able to offer a free essential companion ticket).

Admission tickets are issued in accordance with our terms and conditions of entry and can be found on this website and also at the entrance to our Waterpark.

Access Card assistance – 01253 340700
For further Information about Access Card, please click here to visit their website.

  • Download the Sandcastle Story to familiarise yourself with Sandcastle Waterpark visit
  • Watch our Sandcastle Waterpark familiarisation video – available on our website
  • We offer pre visit familiarisation “first time, first look” opportunities before you book
  • Admission queue assistance (Please speak to a team member on arrival and prior to queueing)
  • Quiet hour, the first hour of each operational day (no music, no announcements and this is also the quietest part of the day in terms of the number of people in the Waterpark)
  • Ride tube/mat queue assistance – We can assist with this, please see our Waterpark Supervisory Team once you are inside the Waterpark
  • Ear Defenders – guests are welcome to wear ear defenders in our Waterpark and on some waterslides (excludes Montazooma and Duelling Dragons). Ear defenders can be purchased from Treetops Trading Post (our shop adjacent to Reception). Please note that stocks are subject to availability.
  • Quiet/Sensory Room – situated inside the Waterpark, this is a quieter space available for you to use when you visit

Plan ahead

Click here to view our Sandcastle Waterpark Guide

Take a look

Click here to watch our online Accessibility video

  • Subtitled videos on our website to assist with planning.
  • Subtitled videos in and around our Waterpark
  • Next Generation text relay support from our admin team call 01253 340700
  • Flashing fire alarms
  • Hearing loops at Reception, in our Café’s and shops.

Take a look

Click here to watch our accessibility video with subtitles

  • Level Access from Reception to poolside Changing Rooms or Lift to Changing Village
  • Sloped access and wide walkways to pools
  • Low counters at Reception and WatersEdge Café (inside the Waterpark)
  • Changing Place Poolside Wet Room with H track hoist system, full size changing bed and shower, bathroom and adjustable sink
  • 3 additional poolside wet rooms with shower and bathrooms facilities
  • Poolside lockers adjacent to poolside wet rooms
  • Water Accessible wheelchairs
  • Automatic and push button doors
  • Team member Assistance available on arrival
  • NEW – Ask about Sandstormers – Our Beach Wheelchairs available to hire

Plan ahead

Click here to watch our Changing Place video

  • Audio versions of our Accessible Facilities available on our website
  • Audio versions for Admission Prices and Water Safety Information
  • Large Print menu’s available to download on our website
  • Good visual contrast on our website
  • 3-D printed Information boards in Braille available in our Reception area
  • Assistance animal sitting service available (advance notice of visit preferred)
  • Accessibility Hotline for assistance with visit planning 01253 340721

Take a look

Click here to open our Accessibility video with audio guide

Take to the beach in one of our ‘SandStormer’ beach wheelchairs and explore the sands and shoreline of the Fylde Coast.

Accessing the Beach is one of the most enjoyable and relaxing activities but for wheelchair users and their families and carers, it can be physically demanding, sometimes impossible when navigating the sands. Beach wheelchairs make accessing the beach that much easier, our Beach Wheelchairs are all-terrain wheelchairs that are able to navigate through difficult areas of sand that would not be accessible by a standard wheelchair.

Take to the sands and make fantastic memories with family and friends.

Hire information

  • Our SandStormer beach wheelchairs are free to hire
  • A deposit is required in the form of a straightforward “chair swap” – your chair for ours (or a current/valid credit or debit card)
  • Hire is from 10am – 4pm each day
  • You must pre-book your SandStomer Beach wheelchair by calling 01253 340700 OR 01253 343602 (hire is subject to availability at the time of receiving your enquiry)
  • Collection of your beach wheelchair will be from Sandcastle Waterpark Reception and full details for collection and leaving your chair/deposit will be given when you book.

Take a look

Click here to watch our Beach Accessible Wheelchairs video

Audio guides

Accessibility Overview
Guests with Autism and SEN
Guests with Hearing Impairment
Guests with Mobility Impairment
Guests with Visual Impairment
Sandstormer Beach Wheelchair Hire

Video

Accessibility Overview
Changing Place
Sandstormer Beach Wheelchair


Large print menus

Waterfalls Café Menu
WatersEdge Kitchen Menu


Downloadable resource

Access Summary Leaflet
The Sandcastle Waterpark Story – A great visual planning tool ahead of your visit!

Back To Top
Skip to content