Privacy terms and conditions

Sandcastle Waterpark Terms and Conditions of Entry

Sandcastle Waterpark, together with its owner, Blackpool Tourism Limited, places great importance on the safety of its visitors and the memorable experience they should take with them from their time in our attraction.

Guests are welcome to Sandcastle Waterpark, subject to the following Terms and Conditions (a copy of which is available on request). You will not be allowed on if you display any behaviour which gives rise to a reasonable belief that you will not comply with these regulations.

1. Tickets are non-transferable and non-refundable. Tickets cannot be sold by or passed to any third party. However, the management at Sandcastle Waterpark reserves the right to transfer tickets to another date at any time if it is deemed necessary, i.e., essential maintenance is required. Court proceedings will be pursued against anyone in breach.
2. Sandcastle Waterpark operates an admission policy in line with water safety ratio requirements. You must ensure that your booking meets our water safety ratio requirement when booking. Water safety ratios are available to view on the Rules and Safety page on our website.
3. You must have a valid Admission ticket to enter the attractions, and entry must be by valid or lawful means. Admission tickets must be retained as proof of payment; any member of Sandcastle Waterpark Blackpool staff may request to see tickets at any time.
4. Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge.
5. No child or children under the age of 12 will be admitted to the building unless they are accompanied by an adult aged 16 years or over, and such child or children whilst on site must remain under the control or supervision of an adult at all times(16 years or older). Water safety ratios require adults aged 16 years or older to supervise babies, toddlers, small children and weak or non-swimmers. Children aged 12 years and over may enter a Blackpool Tourism Limited (BTL) venue without a parent, guardian, or responsible adult, subject to the conditions set out in this policy.

6. Unsupervised access is permitted only where:

   • The environment is deemed appropriate and safe for young persons.
   • The child demonstrates appropriate behaviour and maturity.
   • The visit does not involve restricted activities (e.g. alcohol consumption areas where not permitted).
   • The child understands how to seek help if needed.
7. Once you have entered the building, if you do not comply with these regulations or we believe, with reasonable cause, that you have not complied with them, we (Sandcastle Waterpark personnel or a Police Officer) will remove you from the building. If you refuse to leave, you will be deemed to be trespassing, and we may use reasonable force to remove you. If you are ejected from the building, you will have no right to a refund.
8. You must not use threatening, abusive or insulting words or behave in a manner which, in the opinion of any member of the Sandcastle staff, has caused, or is likely to cause, harassment, alarm or distress to any other person or which in any way is likely to provoke such behaviour from another.
9. If you behave in a manner which will or is likely to endanger the safety of another, you will be escorted from the building. The climbing of, or standing upon, fences, barriers, walls, ride structures, or buildings is strictly prohibited for this reason.
10. We cannot refund any money if a waterslide or attraction is closed or breaks down, in the event of an evacuation of the building or if you are asked to leave.
11. All attractions, amusements and other facilities must only be used in accordance with any written rules, regulations or guidelines or verbal instructions given by the operator.
12. Sandcastle Waterpark Blackpool accepts no responsibility for any loss and/or damage, however it arises (including that which might arise as a result of any breach of contract), including any distress, inconvenience or anxiety caused during the course of any attraction undertaken and/or during evacuation from such an attraction in the event of breakdown. We cannot refund any money if a waterslide or attraction is closed or breaks down, in the event of an evacuation of the building or if you are asked to leave.
13. You are not allowed to display any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting.
14. You must be dressed appropriately at all times whilst in the building – this includes wearing a top and shoes. If you are wearing clothing that is deemed indecent or likely to cause offence in any way, you will not be allowed entry.
15. Smoking (including e-cigarettes) is prohibited within all areas of Sandcastle Waterpark.
16. No weapon, firearm, explosive, noxious gas or liquid or any other substance or article which can or may be used to cause harm to another or property damage can be brought into the building.
17. No alcohol or intoxicant, or any drugs falling under the Misuse of Drugs Act 1971, may be brought into the building. If we reasonably believe you are in possession of any item as detailed above, we (Sandcastle Waterpark personnel or Police Officer) reserve the right to search you.
18. Accessibility and Assistance Animals are welcome at the Sandcastle Waterpark, but must be kept under close control at all times. Sandcastle Waterpark can offer an Assistance Animal sitting by prior arrangement and subject to the availability of resources.
19. Those purchasing an admission ticket on behalf of a guest with a disability may be asked to produce proof of disability, for example Blue Badge holders, Disability Living Allowance record book, Attendance Allowance book, Invalidity benefit book, Visual Impairment registration card (BD8) or Blue/Orange parking permit – if you do not have access to any of these please contact us where we will be happy to discuss your individual situation. For more information on Accessibility, please see our dedicated website page.
20. Certain premises within Sandcastle Waterpark Blackpool, are authorised to sell alcohol in accordance with the Licensing Act 2003. Any alcohol purchased at one of these premises must be consumed on the premises or, where the premises have an external guest area, within the boundaries of this area, as authorised by the act.

21. We may use your booking history, preferences and interactions with our attractions to tailor marketing communications about relevant news, offers and experiences. You may also choose to subscribe to our newsletter or enter competitions and promotions. In line with the Privacy and Electronic Communications Regulations (PECR), we will only send you marketing communications where you have provided your consent. You can withdraw your consent at any time by using the unsubscribe link included in our communications or by contacting the Company’s Data Protection Officer. The lawful basis for this processing under the UK GDPR is consent.

    At selected attractions, a third-party provider, Events Photo Team, operates ride photography systems that use facial recognition technology to help guests locate and purchase photographs taken during their visit. Events Photo Team acts as an independent data controller for this processing. The technology is used solely to identify and display photographs featuring the relevant guest. 

    In addition, Sandcastle Waterpark and authorised third parties may occasionally undertake photography and video recording within the attraction. The use of images or footage in which you may appear for promotional, advertising, publicity or other marketing purposes will only take place with your consent. Copyright in such materials will remain with Sandcastle Waterpark Blackpool or the authorised third party responsible for creating them.

22. Left Luggage – Due to new Government Guidance, and for the security of our guests’ safety, unfortunately, we do not allow any Large suitcases or luggage. We understand guests may be departing or arriving from nearby accommodation, but storage within our changing village does have limitations, especially during busy periods of the year, such as School holidays. If you could make provisions with your hotel provider or the nearest Locker unit.
23. Safeguarding Policy -  We have a BTL Safeguarding Policy, and for any events, school and group bookings, sleepovers involving children and vulnerable adults will need to adhere to the BTL Safeguarding Policy, and a copy can be requested from Guest Services team. 
24. Prohibited Items

Website – Terms, Conditions and Privacy

Terms of Use

By accessing www.sandcastle-waterpark.co.uk, you agree to the following terms of use.

Users are not authorised to download, extract, add, modify or delete any information held on the Sandcastle Waterpark website. Any attempt to deface, damage or change the content or structure of the site will be considered a breach of these terms. All images/text are copyright to the respective owners; you are not authorised to download/reproduce the images in any way without prior written permission from the copyright owner. Images of people or places displayed on the Site are either the property of, or used with permission by, The Sandcastle Waterpark. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the site. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Liability disclaimer

In preparing this site (www.sandcastle-waterpark.co.uk), we have made every effort to offer current, correct and clearly expressed information, as inadvertent errors can occur and relevant laws and regulations change on a regular basis – the information offered may be neither current nor accurate. All of the information contained within this site (www.sandcastle-waterpark.co.uk ) is intended as a guide to the services offered by Sandcastle Waterpark. None of the information contained within the site contributes professional advice, nor does the information constitute a comprehensive or complete statement on any of the issues discussed.

Sandcastle Waterpark accept no responsibility resulting from reliance on any information contained within this site nor does it accept responsibility or liability for, (1) enabling users to link to any site on the internet other than our website, or (2) the contents of any other site, whether it is one from which you may have been prior to linking to this web site, or one to which you may link to from this web site.

Privacy

Sandcastle Waterpark has developed this Internet Privacy Policy in order to assist in its position as a trusted service provider and to ensure it upholds and maintains visitors’ rights to privacy in the online environment.

Sandcastle Waterpark is the data controller, as defined by the General Data Protection Regulations (GDPR) and the Data Protection Act 2018, collecting the information obtained by this website (www.sandcastle-waterpark.co.uk ), for specified purposes as outlined below. Sandcastle Waterpark may transfer the information provided to its divisions and/or subsidiary companies where it is necessary to meet the purpose for which the information was submitted. By submitting any information to the data controller, the user authorises the transfer of data to the subsidiaries and divisions mentioned above to meet the purposes for which the information was submitted.

Data Collection and Purpose

Sandcastle Waterpark will only collect data and use personal information, which has been voluntarily provided by visitors to this site. A user may browse this site without submitting or disclosing any personal information.

Third-party disclosure/third-party links

Sandcastle Waterpark will only disclose personal information to third parties under the following circumstances:

• Where it is necessary to fulfil a request submitted by the user.
• As required by a court or other legal or regulatory requirement.

Sandcastle Waterpark accepts no responsibility or liability for (1) enabling users to link to any site on the internet other than our website, or (2) the contents of any other site, whether it is one from which you may have been prior to linking to this website, or one to which you may link from this website.

Vouchers

Any old Survey Monkey vouchers can only be redeemed if the terms and conditions on the voucher are adhered to, including being checked off against a valid email address on our booking system at Reception. Photocopies and vouchers obtained through unauthorized third party websites will not be accepted under any circumstances.

Our details

South Beach, Blackpool, Lancashire, FY4 1BB

Vat reg 825 9009 23

Company Information: Blackpool Tourism Ltd Registered in England 1729327

Registered Office: Number One Bickerstaffe Square, Talbot Road, Blackpool, Lancashire, FY1 3AH.

Privacy and Data Access Rights

You have a right to access the personal information that we hold on you or have it erased completely at any time. To obtain a copy of the personal information or have it erased, please email us at:

dataprotectionofficer@blackpool.gov.uk

enclosing your postal details and the details of your request.
Alternatively, you can write to us at the following address:

Data Protection Officer
Information Governance Team
Blackpool Council
PO Box 4
Blackpool
Lancs
FY11NA

Security – at Sandcastle Waterpark, information security is very important, and we have taken many steps to make sure your online shopping experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.

If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been, any breach of security, we may change your password and notify you of the change by email.

Payment Card Security – Our Certificate is with Thwate, and we use the latest SSL (Secure Sockets Layer) technology, taking additional steps to make sure your information is as safe as possible. We make sure that the details you provide when placing an order are kept private and secure, making shopping on our website safe. Our secure server encrypts your credit or debit card number details along with your personal information and changes them into bits of code that are then securely sent over the internet. Your browser will show when you are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may also warn you when you are entering a secure environment as you go to place your order. Once your payment information is received by us, your payment card is processed through the same systems that handle in- house sales, so they’re tried and tested over many years of secure operation.

Security in our offices – access to your information is restricted in our stores and offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.

Sandcastle Waterpark is committed to Guest Service Excellence and Inclusion for All.

Cookies

You can set your cookie preferences using the cookie preference box, which loads the first time you use our website.

Please note that we use the following cookie to measure responses to TV campaigns. This can also be controlled via the preference panel.